Terms & Conditions
Effective Date: April 26, 2025
Welcome to https://www.onboardconcierge.com, operated by Onboard Concierge.
By accessing or using our Website and services, you agree to these Terms.
1. Services
Yacht concierge services including:
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Stewardess and day skipper services
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Boat preparation and washdowns
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Wine tastings and custom onboard amenities
All services are subject to availability.
2. User Responsibilities
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Provide accurate booking information
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Use services lawfully
3. Bookings, Payments, and Cancellations
Bookings:
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A 20% deposit is required no later than 5 days before the service date.
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Full balance must be paid no later than 1 day before the scheduled service.
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Failure to pay on time may result in cancellation without refund.
Payments:
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Accepted payment methods include credit/debit card, bank transfer, and other secure payment platforms.
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Payments must be made in Euros (€) unless otherwise agreed.
Cancellations and Refunds:
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Client cancellation more than 5 days before the service: full refund of deposit.
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Client cancellation within 5 days: deposit non-refundable.
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Full refund for cancellations due to adverse weather based on Onboard Concierge skipper recommendation.
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No refund for no-shows or same-day cancellations.
4. Intellectual Property
All content on the Website belongs to Onboard Concierge and is protected by law.
5. Limitation of Liability
We are not liable for damages unless caused by proven gross negligence or willful misconduct.
6. Indemnification
Clients agree to indemnify Onboard Concierge against claims arising from the use of our services.
7. Changes
We may update these Terms at any time.
8. Governing Law
Governing law is Spanish law.
Disputes will be resolved in Palma de Mallorca, Spain.